Privacy Policy

📄1. Introduction

9kbd ("we", "us", or "our") operates the website https://9kbd.ws (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or use our Platform. By accessing 9kbd, you agree to the practices described in this document.

We are committed to operating our online casino and sports betting services in a manner that respects and protects the privacy of all players registered and active on our platform. This Policy applies to all users from Bangladesh and any other jurisdiction where our services are accessible, and covers data collected through our website, mobile experience, customer support channels, and payment processing interactions.

📥2. Information We Collect

We collect personal information in several categories when you register, deposit, wager, or contact our support team. The categories of data we may collect include:

• Identity data: full name, date of birth, nationality, and government-issued ID details required for account verification (KYC).
• Contact data: email address, phone number, and residential address (including Dhaka, Chittagong, Sylhet, or other Bangladeshi city).
• Financial data: transaction records, deposit amounts in BDT, withdrawal requests, and the payment method used (such as bKash, Nagad, Rocket, or Upay).
• Technical data: IP address, device type, operating system, browser type, session duration, and pages visited on the Platform.
• Gameplay data: game history, bet amounts, wagering activity, bonus redemptions, and responsible gaming settings you have configured.

We collect this information directly from you (e.g., during registration), automatically through your use of the Platform (e.g., cookies and log files), and in some cases from trusted third-party service providers involved in payment processing or identity verification.

⚙️3. How We Use Your Information

We process your personal data for specific, lawful purposes only. The purposes include:

• Account management: creating and maintaining your 9kbd player account, including authentication, password recovery, and account security monitoring.
• Transaction processing: facilitating deposits and withdrawals via Bangladeshi payment platforms, verifying payment authenticity, and preventing fraudulent transactions.
• Regulatory compliance: fulfilling KYC (Know Your Customer) obligations and anti-money-laundering (AML) checks as required under applicable laws.
• Service improvement: analysing aggregated usage patterns to enhance platform performance, game selection, and user experience.
• Responsible gaming: using gameplay and activity data to identify signs of problem gambling and apply self-exclusion or deposit limit tools where appropriate.

🤝4. Data Sharing and Disclosure

9kbd does not sell, rent, or otherwise trade your personal data to any third party for their own marketing purposes. We may share information only in the following limited circumstances:

• Service providers: trusted third-party processors (payment gateways, identity verification providers, cloud hosting services) who are contractually bound to handle your data securely and only for the purposes we specify.
• Legal obligations: where required by applicable law, court order, or a request from a competent governmental authority, we may disclose personal data to the extent necessary to comply.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of our assets, user data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy.

In all cases we require receiving parties to maintain the confidentiality of your data and to use it only for the permitted purposes. We do not disclose sensitive payment details (such as bKash wallet numbers or Nagad account information) beyond what is strictly necessary for transaction completion.

🔐5. Data Security

9kbd employs a range of administrative, technical, and physical security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security framework includes SSL/TLS encryption for all data in transit, encrypted database storage for sensitive records, and role-based access controls that restrict which of our staff can view personal data.

While we take all reasonable steps to protect your data, no internet transmission or electronic storage is fully immune to risk. We encourage you to use a strong, unique password for your 9kbd account and to log out of your session when using shared or public devices. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

🍪6. Cookies and Tracking Technologies

Our Platform uses cookies and similar tracking technologies to improve performance and your browsing experience. The main categories of cookies we use are:

• Essential cookies: Required for core platform functionality such as login sessions and account security. These cannot be disabled without breaking basic site features.
• Analytics cookies: Help us understand how players navigate 9kbd so we can improve page structure, game discovery, and loading speeds.
• Preference cookies: Remember your language selection and display preferences to personalise your experience across sessions.

You can control or delete cookies through your browser settings at any time. Disabling analytics or preference cookies will not prevent you from using 9kbd but may affect how the site behaves on your device.

💳7. Payment Data and Financial Information

When you make deposits or request withdrawals on 9kbd using services such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other Bangladeshi payment methods, we collect the transaction reference, amount, timestamp, and the payment method identifier. This financial data is used exclusively to process your transactions, resolve disputes, and maintain accurate account records.

We do not store full mobile wallet credentials or bank login details on our servers. All sensitive financial transmissions are handled through encrypted, tokenised connections with our licensed payment partners. We are not responsible for the privacy practices of third-party payment providers; please review their individual privacy policies before initiating a transaction.

🗂️8. Data Retention

We retain your personal data for as long as your 9kbd account remains active or as necessary to fulfil the purposes described in this Policy. Account data is retained for a minimum of five (5) years following account closure to comply with applicable anti-money-laundering and record-keeping obligations. Financial transaction records may be retained for longer periods where required by law.

Once the applicable retention period expires and there is no legal basis for continued processing, we will securely delete or anonymise your personal data. Anonymised or aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.

⚖️9. Your Rights

Subject to applicable laws and our legitimate business needs, you have the following rights in relation to your personal data held by 9kbd:

• Right of access: request a copy of the personal data we hold about you.
• Right of rectification: request correction of inaccurate or incomplete data in your account.
• Right to erasure: request deletion of personal data where there is no lawful basis for us to retain it.
• Right to restriction: request that we restrict how we process your data in certain circumstances.
• Right to data portability: request a structured, machine-readable copy of the data you have provided to us.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable time and in accordance with any applicable legal requirements. Please note that certain rights may be limited where their exercise would conflict with our legal obligations (e.g., AML record-keeping requirements).

🔞10. Children's Privacy

9kbd is an online gambling and sports betting platform intended exclusively for adults. Our services are strictly restricted to persons aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has registered on our Platform or provided personal information, please notify us immediately at [email protected] and we will take prompt action to delete that account and all associated data.

Our age verification procedures are designed to identify and prevent underage gambling. All new accounts are subject to identity checks, and we reserve the right to request documentary evidence of age at any point during the account lifecycle. Players found to be under 21 will have their accounts suspended and all funds returned in accordance with our terms.

🔄11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of 9kbd after any changes to this Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how we are protecting your information. If you have any objection to a material change, you may close your account and request deletion of your data by contacting our support team.